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Frequently Asked Questions

Find quick answers about our yarns and colors.

Fiber FAQs

Do you have yarn with nylon?

No, we do not believe in the industry myth that nylon makes yarn stronger.

We believe it makes it cheaper for them to produce, because it does. However, it does not make it cheaper for us to use. Why pay the same for lesser quality materials?

Do you have synthetic fibers in any of your yarns?

Yes, but not the way most people think of. The neps in our Tweed yarns are Acrylic. Our sparkle yarns have either Lurex or Stellina in them.

Lurex is aluminum laminated between very thin polyester to make metallic thread. Stellina is made from metallic colored polyester. Holographic Stellina is made from aluminum embossed polyester then nano-grooved to become holographic.

Do you have 100% synthetic yarn?

Not currently, synthetics are very hard to hand-dye.

We may add synthetics from Scheepjes in the future.

Do you have Alpaca or Alpaca blended yarns?

No, Shannon is allergic to Alpaca & Angora, and many of you are as well. We hope that you understand - having a serious rash is no fun.

Do you have non-Superwash treated yarns?

Yes, currently we only have Bifley 11. It comes in a 200g XL skein & a 25g mini skein. Check back seasonally as 115g skeins become available once a year in September.

Keep an eye out because we will be adding more non-SW soon as we can.

What breeds of wool do you have in your yarns?

We have Bluefaced Leicester & Merino. Look for Corriedale & Gotland in upcoming releases.

How long does it take to process an order?

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How can I track my order?

Do you offer local pickup?

Do you ship internationally?

Can I return or exchange unused yarn?

What should I do if my order arrives damaged?

Can sale or DeStash items be returned?

How long do refunds take to process?

How do digital patterns get delivered?

Can you help me choose yarn for a pattern?

What is included in a project kit?

Can I substitute colors or yarns in a kit?

How do I update my account details?

What payment methods do you accept?

Where can I view my previous orders?

Color FAQs

Do you hand-dye plant fibers?

No, unfortunately we cannot set up properly to safely do so.

Do you have hand-dyed mohair?

No, we welcome special orders for Scheepjes’ Mohair Rhythm yarn if you would like. It retails for $10 per ball. See the available colors here: https://www.scheepjes.com/en/mohair-rhythm-394/

It takes 2 to 4 weeks to ship.

Is Superwash treated wool bad for the environment? And does it create microplastics?

This depends! The traditional/original process for Superwash (Superwash is technically a trademarked name) treatment is. From the materials used to coat the yarn in resin to the chemicals used to prep the yarn for treatment and bonding process, it was in the past.

Most facilities have moved away from those materials & chemicals, or the AOX wastewater is mitigated & reused. This has greatly reduced the environmental impacts of SW process.

The microplastics of the newer materials used today have been studied & been found to biodegrade after they have been shed into our environment.

This all makes it hard to tell. A good company that cares will be open about these things. We investigate these things & work to ensure the newer processes are used in the yarns we source.

What acid fixative do you use?

We use food grade citric acid. This ensures the same quality each time & means our fixative is odorless.

Do any of your acid dyes contain metals?

Yes, a few of them do. Here is a list of which colorways we currently dye that does:

Alex & Amara, Glasgow Skies, Sally's Coat, Stout & USMC Red.

Are your Pride flag colorways available only in June?

Absolutely No - they are now & always will be available 24/7 (since we're an online business) 365 days a year!!

We strongly believe that you should be able to get these colorways ANY time you want/need them. The Pride on Parade set of colorways are available year round. We dye the original shades from the Baker Pride Flag, so there are eight colorways: Gender (Sex), Life, Healing, Sunlight, Nature, Magic & Art, Serenity & Spirit.

Frequently Asked Questions

Fiber FAQs

Do you have yarn with nylon?

Do you have synthetic fibers in any of your yarns?

Do you have 100% synthetic yarn?

Do you have Alpaca or Alpaca blended yarns?

Do you have non-Superwash treated yarns?

What breeds of wool do you have in your yarns?

How long does it take to process an order?

How can I track my order?

Do you offer local pickup?

Do you ship internationally?

Can I return or exchange unused yarn?

What should I do if my order arrives damaged?

Can sale or DeStash items be returned?

How long do refunds take to process?

How do digital patterns get delivered?

Can you help me choose yarn for a pattern?

What is included in a project kit?

Can I substitute colors or yarns in a kit?

How do I update my account details?

What payment methods do you accept?

Where can I view my previous orders?

Color FAQs

Do you hand-dye plant fibers?

Do you have hand-dyed mohair?

Is Superwash treated wool bad for the environment? And does it create microplastics?

What acid fixative do you use?

Do any of your acid dyes contain metals?

Are your Pride flag colorways available only in June?

How long does it take to process an order?

How can I track my order?

Do you offer local pickup?

Do you ship internationally?

Can I return or exchange unused yarn?

What should I do if my order arrives damaged?

Can sale or DeStash items be returned?

How long do refunds take to process?

How do digital patterns get delivered?

Can you help me choose yarn for a pattern?

What is included in a project kit?

Can I substitute colors or yarns in a kit?

How do I update my account details?

What payment methods do you accept?

Where can I view my previous orders?

+1 770 331 8252

FYNfibers@gmail.com

Woodstock Georgia 30188 USA